FREQUENTLY ASKED QUESTIONS

House of FIBI is a fashion, lifestyle, furniture, and interior decoration brand based in Maryland, USA.

Our online collection includes fashion and lifestyle products such as footwear, handbags, luggage, accessories, furniture, and home décor. We also provide interior decoration and design services, including design consultation, furniture and décor sourcing, space styling, delivery coordination, and installation.

House of FIBI Inc. is based in Maryland, USA. Our business address is:

Where guest checkout is available, you may place an order without creating an account. However, creating an account makes it easier to manage your information and view your order history.

Product availability is displayed on each product page. Adding an item to your cart does not reserve it. If an item becomes unavailable after placing an order, we will contact you immediately regarding available options.

We make every effort to represent our products accurately. However, colors may vary slightly due to photography lighting, display settings, and natural variations in high-quality raw materials.

Please refer to the sizing information provided on the product page. If you need sizing assistance before placing an order, contact us directly at info@houseofibi.com.

After successfully placing an order, you will receive an automated order confirmation email. Please review your confirmation and notify us promptly if you spot an error.

Contact us at info@houseofibi.com as soon as possible. We make reasonable efforts to accommodate changes or cancellations before fulfillment begins, but cannot guarantee modifications once an order has entered processing or shipping.

Available payment options are displayed at checkout. We utilize secure, industry-established payment processors to handle all online transactions directly. Complete credit card details are never stored on our servers.

Yes. We aim to ship eligible online products internationally. Availability depends on the product type, destination, carrier options, and local customs regulations. Oversized furniture may have restricted delivery zones.

Shipping costs and delivery timeframes are calculated at checkout based on destination, weight, dimensions, and selected carrier service. Standard processing takes 1–3 business days for fashion and 2–4 weeks for standard-stock furniture.

Yes. International orders may incur customs duties, taxes, tariffs, or clearance fees levied by your destination country. These fees are the responsibility of the customer and are separate from HOF shipping charges.

Inspect your order immediately upon delivery. If damaged, take photo evidence and email info@houseofibi.com within 48 hours. If tracking shows "Delivered" but you cannot locate it, check around your property and contact us so we can assist with the carrier investigation.

Eligible merchandise may be returned within 14 days of delivery. Items must be unused, unworn, undamaged, and complete with tags and original packaging.

To initiate a return, email info@houseofibi.com with your order number, reason for return, and photos (if damaged/defective) to receive instructions and the correct return address.

The following items are final sale and non-returnable:

• Customized or personalized products
• Made-to-order products & specially commissioned furniture
• Items altered at customer request
• Gift cards & items explicitly marked "Final Sale"

Yes. Footwear must be tried on clean, carpeted surfaces. Shoes with scuffed soles, creasing, or outdoor wear will not qualify for a standard return. Original shoe boxes and dust bags must be included.

Yes. Eligible furniture and home décor items available in our online store can be purchased independently without engaging our design team.

Our physical interior decoration services, sourcing, project delivery, and installations are currently offered within the United States only.

Navigate to our Interior Design section to submit a project inquiry, or email info@houseofibi.com with details regarding your location, property type, scope, approximate timeline, and budget goals.

We maintain technical and organizational safeguards to protect customer data. For details on how we collect and process information, please review our full Privacy Policy.